TEIGNBRIDGE CITIZENS ADVICE BUREAU
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Volunteering | ||||||||
Volunteer Adviser
Being an adviser is a very varied role. As an adviser you will:
- Interview clients at drop-in sessions and appointments in the
bureau,
over the phone and at outreach sessions - Give information from the CAB electronic information system and other sources
- Give advice in explaining the choices and consequences the client faces
- Give practical help by writing letters,making phonecalls,
completing forms,
doing calculations and even representing clients at tribunals - Refer clients to other agencies if they are better placed to help
- Keep records of all clients’ cases
- Prevent future problems by identifying issues that affect a lot of clients
You don’t need any particular qualifications or
experience to train as an adviser.All sorts of people are CAB
advisers.You need to:
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Be good at listening
- Be able to work in a team
- Be able to read and write English, and do basic maths
- Be open–minded and non-judgemental
- Enjoy helping people
Support every step of the way
Advisers don’t need to know it all! We provide all
trainee advisers with a comprehensive accredited training programme
that will give you the skills you need to deliver a high quality
service to clients. Our up-to-the-minute electronic
information system contains most of the information you will need when advising clients.
information system contains most of the information you will need when advising clients.
You won’t be left alone after you are trained.There
will always be a more experienced adviser, who will give you support,
advice and guidance.
All advisers are insured by CAB in case mistakes are
made.
Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.
Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.
If you are interested in being a volunteer adviser
and would like an informaion pack, please contact us.
FundingAs charities, Citizens Advice Bureaux rely on grants and donations to maintain core activities and to implement new projects. Government and local authority grants fund the core of our work (see our annual report for details). In addition we have a wide range of projects that also require funding. A number of corporate and charitable trusts already support the Citizens Advice service as donors or Friends of CABx. If you would like to help us raise funds or would like to make a donation to our service please contact us. |