TEIGNBRIDGE CITIZENS ADVICE BUREAU

Free  Confidential  Independent  Impartial

Campaigning for change

Social policy is an integral part of our work with clients - it’s an essential part of what we do and what we’ve always done

It’s about influencing policy and practice, nationally and locally

• We fight for new, better and fairer laws/policies/practice
• We campaign for changes in legislation and regulations, policy and practice
• We challenge discrimination, unfairness, inequalities, unhelpful or unworkable rules and bad practice

It’s evidence-based

• We use clients’ experiences to highlight problems, locally and nationally
• It’s based on real people and real experiences
• We look at trends and reveal the facts
  We make practical suggestions for change
• We show how things aren’t working and the problems that can cause – for clients and for businesses
• We don’t just criticise - we say how it could be better and use clients’ suggestions for change

It’s preventive

It prevents problems – for service providers, for businesses and for potential clients
It helps those people who don’t use the bureau as well as those who do
It’s about helping not just one client but many potential clients
It tackles the root cause of problems